Returns & Exchanges
At HOMIE, we take pride in the quality of our fresh products; however, if your order arrives damaged or unsatisfactory, we offer a 14-day return window for non-perishable items and immediate replacement for perishables. Your culinary satisfaction is our top priority, and we strive to make every resolution quick and hassle-free.
Contact Support
Email our customer care team within 48 hours of delivery for perishable goods or 14 days for pantry staples to initiate your request.
Provide Documentation
Include your order number and clear photographs of the product and packaging if there are issues with quality or damage during transit.
Return Authorization
Once approved, we will send you a prepaid return shipping label for non-perishable items or confirm disposal instructions for fresh goods.
Refund Processing
After we receive your return or verify your claim, a refund will be issued to your original payment method within 3 to 5 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing