Frequently Asked Questions
Everything you need to know about getting fresh flavors delivered to your door.
How do you ensure the freshness of my food order?
We use temperature-controlled packaging and specialized cold-chain logistics to ensure your items remain at the optimal temperature from our kitchen to your doorstep.
What is the delivery window for my location?
Most orders are delivered within 24-48 hours. You will receive a tracking link via SMS on the day of delivery with a specific 2-hour arrival window.
Do you accommodate specific dietary restrictions?
Yes, we offer a variety of gluten-free, vegan, and nut-free options. Each product page features a full list of ingredients and allergen warnings for your safety.
What is your policy on returns for perishable items?
Due to food safety regulations, we cannot accept returns on perishable goods. However, if your order arrives damaged or incorrect, please contact us within 24 hours for a full refund or replacement.
Can I skip or pause my weekly subscription?
Absolutely. You can manage your subscription through your account dashboard. Simply select 'Skip Week' or 'Pause Subscription' at least 72 hours before your next scheduled delivery.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), Apple Pay, Google Pay, and PayPal for a secure and seamless checkout experience.